FAQ's

Frequently Asked Questions:

SHIPPING

  1. Do you offer international shipping? Unfortunately, at this time, BLK GEM only ships within the United States of America. We apologize for any inconvenience caused.

  2. How long does shipping take? We strive to process and ship orders within [X] business days. Once shipped, domestic orders typically arrive within [X] business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

PRODUCTS

  1. Will the products I receive look identical to the pictures? As our products are handcrafted with care, slight variations in colors, design, size, and weight may occur between batches. While we make every effort to ensure that the product images accurately represent the items, please understand that the actual products may vary slightly from the images shown.

RETURNS

  1. Do you accept returns or offer refunds? Due to being a small business, we regretfully cannot offer refunds or exchanges. All sales are final. However, if you have any concerns or issues with your order, please don't hesitate to contact us, and we will do our best to assist you.

SHOP PAY

  1. What is the option to pay in installments on Shop Pay? When using Shop Pay at checkout and for purchases of $50 or more, you have the option to split your payment into four equal, biweekly installment payments with 0% APR or choose monthly installments with no hidden or late fees. It's a convenient way to manage your payments while enjoying our products.

  2. How does Shop Pay Installments work? With Shop Pay Installments, you can split your purchase into multiple payments. At checkout, choose the option to pay in installments. Your first payment will be due at checkout, and the remaining payments will be automatically charged to your saved card on Shop Pay according to the payment plan you selected. You'll receive email reminders before each payment is due, ensuring a hassle-free experience.

CONTACT US

  1. I have a question that's not listed here. How can I reach out to you? If you have any further questions or concerns that are not addressed in our FAQ section, please feel free to reach out to us. You can easily contact us through the "Contact Us" tab, and our dedicated team will be happy to assist you.