FAQ's
Frequently Asked Questions
Here you’ll find answers to the most common questions about our fragrances, collections, and ordering experience
Products & Fragrance
How do I choose my signature gem?
Our fragrances are designed to be approachable and versatile. Explore our Men’s and Women’s collections, read scent notes, and try travel rollerballs to find the one that feels most personal to you.
What’s the difference between parfum, rollerball, and fragrance oil?
Parfum sprays are long-lasting and refined. Rollerballs are travel-friendly for on-the-go touch-ups. Fragrance oils are concentrated and versatile, perfect for layering.
Are your fragrances unisex?
While curated as Men’s and Women’s collections, fragrance is personal — anyone can enjoy any scent that resonates with them.
Will the product look exactly like the photos?
Each product is thoughtfully handcrafted, so slight variations in color or design may occur, making every piece uniquely yours.
Shipping & Ordering
Do you ship internationally?
Currently, BLK GEM ships within the United States. International shipping may be offered in the future.
How long does shipping take?
Orders are carefully processed within 1–2 business days. Domestic delivery typically takes 3–5 business days, depending on location.
Returns & Exchanges
Do you accept returns or refunds?
All sales are final. Should any concern arise, our team is happy to assist you promptly.
Payments
Can I pay in installments?
We offer Shop Pay Installments for orders over $50, allowing you to split your purchase into four equal payments at checkout.
Contact / Support
I have a question that’s not listed here. How can I reach you?
You can contact us via the “Contact Us” page. Our team is happy to help with any questions about finding your signature gem or placing an order.